Primo Sesh Shipping Policy

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What will my package look like? How will it arrive?

Here at Primo Sesh, we understand our customer's concerns about privacy and discretion.  Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smokeware.  Our shipping labels do not say Smoke Cartel, and we do everything we can to ensure our packages are discreet.

As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box).  Our packages ship discretely - no mention of "Primo Seshl" on the packaging.

However, "primosesh.com" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

Primo Sesh reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.

How much does shipping cost?

We offer free domestic shipping to the continental  United States ( the 48 contiguous states) on orders $40 and over. We do not ship to Alaska, Hawaii, Puerto Rico or any of the U.S. territories, at this time. We, sincerely, apologize for this inconvenience, however, this policy may change in the near future. We, also, do not ship internationally. 

If the $40 minimum for free shipping is not met then shipping will be a flat rate of $7.99.

How long will it take to receive my order?

Please note that the shipping time does not include the processing time for packaging and creating orders. Once your order is placed, our shipping team works hard to get that order packaged and sent out to you ASAP. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a bit more time to carefully tend to each and every order. Orders are not processed on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.

All of our packages are shipped out via USPS, UPS, or Fedex.  We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.

What happens if I receive a broken product?

ALL items that are damaged in transit will be replaced with the same piece or an equivalent piece that has been agreed upon between Primo Sesh and the customer. Damaged or broken packages and/or items must be photographed and documented before a return package or item(s) will be sent out. Primo Sesh must be informed of the damage(s) within two days of the customer receiving their order(s).

Please note: Primo Sesh will always stand behind our brand and our service. No matter the issue, we always go above and beyond to resolve our customer's issues, expeditiously.  Please contact us ASAP for items damaged in transit.

If you have any questions or concerns, please don't hesitate to reach out to our friendly and knowledgeable customer service team.

We are located in the heart of downtown, with plenty of parking and easy access by public transportation. Come visit us today!